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Welcome to The Cleaning in Motion Show! In this episode, we have a dynamic conversation between Samuel Klein, our host, and the insightful Dan Gingiss, a distinguished keynote speaker and customer consulting expert. Samuel emphasizes the importance of being receptive to feedback in order to enhance customer experiences and retain clients, while Dan focuses on the use of artificial intelligence to personalize customer experiences in the commercial cleaning industry. They both share valuable insights on learning from positive experiences in various businesses and the significance of observing the customer’s perspective to ensure their needs are met. You’ll also learn about the WISER methodology for creating remarkable customer experiences and how to turn feedback into actionable steps to improve the customer experience. So, sit back, relax, and get ready to uncover the secrets to enhancing customer experiences in the commercial cleaning industry.

Have you ever wondered what other cleaning companies face in the industry? This week on Cleaning in Motion, Sam talks all things commercial cleaning with the regional manager of Stratus Building Solution in Portland, Scott Sitton. Scott lets us know how he’s cultivated a team he can count on and developed longstanding relationships with clients. He also tells Sam about competitive pricing, surviving recessions, and how he’s grown his business throughout the years. Tune in to hear more about what makes for a successful commercial cleaning company and how you can have a successful commercial cleaning franchise.

Samuel Klein continues his conversation with Laura Riccino and finds out how she created her long-standing staff. From hiring processes to assessing performance, Laura details how she created a trustworthy team and why they choose to stay with her JAN-PRO franchise. Laura also talks about reviews and how to foster a positive relationship to bolster client retention. Subscribe to our podcast to get updates on the commercial cleaning industry and hear how you can make your cleaning business thrive.

Join Samuel Klein and Laura Riccino as they discuss all things commercial cleaning. In this part one of two episodes, Sam learns how Laura became a JAN-PRO franchise owner, what she’s learned from being in the sales industry, what she does to retain clients long-term, and how to build a reliable team. Listen as Laura offers invaluable advice on creating a solid foundation for your business, which she gleaned from her 20-plus years of experience as a franchise owner. Subscribe to our podcast to get updates on the commercial cleaning industry and hear how you can make your cleaning business thrive.

You know that feeling when you’re so excited about something and can’t wait? Well, we are pretty pumped about launching this show! The Cleaning in Motion Show is here to take your cleaning business from good, all the way up to greatness with amazing hacks and tactics that will make you feel like a top entrepreneur. Today’s episode will cover a few big topics, but we will narrow down what is yet to come in the first season with your host Samuel Klein.