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In this enlightening episode of Cleaning in Motion, we’re joined by Gerald Fong, serial entrepreneur from Silicon Valley and CEO of BrightGo, to discuss innovation in the commercial cleaning industry.

Gerald, with his rich background in tech and software, brings a fresh perspective to the challenges and opportunities within janitorial operations. The episode provides a deep dive into Gerald’s transition from the tech world, where he contributed to major initiatives at companies like Facebook and Instagram, to leading the charge in modernizing commercial cleaning operations with BrightGo.

Sam and Gerald’s conversation sheds light on the critical need for innovation in the industry, focusing on improving workforce management, enhancing quality control, and tackling the pervasive issue of time theft.

As Gerald shares his insights and experiences, listeners will gain an understanding of how BrightGo’s solutions are making a tangible difference in the commercial cleaning sector.

The discussion goes beyond the surface to explore the emotional and numerical benefits better operational control can bring to businesses, from increasing efficiency and payroll accuracy to transforming overall business management.

This episode is a must-listen for anyone interested in the intersection of technology and commercial cleaning, offering valuable entrepreneurial insights and showcasing how innovative solutions like BrightGo are setting new standards for the industry.

Welcome to The Cleaning in Motion Show! In this episode, we have a dynamic conversation between Samuel Klein, our host, and the insightful Dan Gingiss, a distinguished keynote speaker and customer consulting expert. Samuel emphasizes the importance of being receptive to feedback in order to enhance customer experiences and retain clients, while Dan focuses on the use of artificial intelligence to personalize customer experiences in the commercial cleaning industry. They both share valuable insights on learning from positive experiences in various businesses and the significance of observing the customer’s perspective to ensure their needs are met. You’ll also learn about the WISER methodology for creating remarkable customer experiences and how to turn feedback into actionable steps to improve the customer experience. So, sit back, relax, and get ready to uncover the secrets to enhancing customer experiences in the commercial cleaning industry.

Have you ever wondered what other cleaning companies face in the industry? This week on Cleaning in Motion, Sam talks all things commercial cleaning with the regional manager of Stratus Building Solution in Portland, Scott Sitton. Scott lets us know how he’s cultivated a team he can count on and developed longstanding relationships with clients. He also tells Sam about competitive pricing, surviving recessions, and how he’s grown his business throughout the years. Tune in to hear more about what makes for a successful commercial cleaning company and how you can have a successful commercial cleaning franchise.

Samuel Klein continues his conversation with Laura Riccino and finds out how she created her long-standing staff. From hiring processes to assessing performance, Laura details how she created a trustworthy team and why they choose to stay with her JAN-PRO franchise. Laura also talks about reviews and how to foster a positive relationship to bolster client retention. Subscribe to our podcast to get updates on the commercial cleaning industry and hear how you can make your cleaning business thrive.